Note: Every text from your web site will appear on both your computer and cell phone app. If you are on the road, you can easily reply using the cell phone app. If you are in your office, it may be faster to type responses on your computer keyboard.

Setup Instructions:

1. Find your login details.
Check your email to find your login details. If you don’t have your login, click retrieve password.   

2. Install the app on your phone

Iphone users go to the App Store an search for the app named “WebTextChat”. You should see the image below.
For android phones, download the app from the Google Play store.

Login to the app you just downloaded

Using the login you received in your email, login to the app. You should only need to login once.

Note: Use the App on your phone – when you receive a text, you will answer it through the app. Do not use the normal texting on your phone. The App keeps your cell pone number hidden from customers and it keeps a list of previous texts (with names and phone numbers). With the app, you can easily have 20+ conversations going at once.

3. View the dashboard on your computer.

On your computer, login at https://customerstext.callwidget.co/login to view the dashboard.
Always keep this page open in one of your tabs. You should only need to login once!

After you login on your computer, you will see a blank dashboard.

After you start receiving texts, your dashboard will look like this:

Ignore the icons on the left sidebar because we have already configured everything for you. Just make sure you can login and wait for customers to text you..

4. Add the widget code to your web site – This is what makes the texting icon appear on your site.

First, find the separate email we sent you with subject: Customer TEXT widget code.
Then, forward that email to your website manager. They can easily add the code in a few minutes.
If you want us to install it for you, send your company website login info to support@customerstext.com.

Try It Out

5. Try it out. Pretend you are the customer.
1. Go to your web site and click the text icon which should appear in the bottom right corner.
2. When prompted, enter your name and cell phone. (or enter a family member’s cell phone if you wish).

You should:
1. Receive a text notification on your phone (remember to answer it in the app, not via your phone text icon)!
2. Receive a text notification on your computer
3. Notice that every time you respond, the text appears on your cell phone and computer screen.

Connect, Capture and Respond To Your Web Site Visitors

Remember, texts from your web site visitors will start the conversation. You can offer to stop texting and call people anytime.

Just because a conversation starts with a text does not mean it has to stay there. Once the conversation begins,  you can text back and forth from your cell phone or computer. Or, you can offer to call them.

To call, just press the phone icon. This is so easy and convenient!

Please contact us if you need any assistance. This works great and we want to make sure it works for you!

info@chatviatext.com
317-376-4934

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